Returns & Exchanges

Returns & exchanges: Returns & exchanges are accepted within 7 days of delivery. For all inquiries regarding returns & exchanges, please view the policies and conditions below. 

Policies & Conditions: In order for an item to be accepted for a refund or exchange, The item must be in its original condition & packaging, have no signs of wear or tear, including but not limited to missing/broken stones, scratched/damaged metal, etc. These policies do not apply towards non-refundable items. Please be aware that the customer is responsible for the shipping costs & insurance of your item being sent back for a refund/exchange. Once the item is received & reviewed, Your return will be processed. If required, any major damages caused to your jewelry during its time with you will be inspected and calculated into the return cost. Additionally, All returns & exchanges incur a 10% restocking fee that will be deducted from your store credit/refund. 

To start a return or exchange, click here. (Insert page to start refund/exchange) or email

Non-Refundable Items: Non-refundable items include jewelry pieces on final sale, customs & rings. Due to the creative process & time of making a custom piece, &/or a ring to your desired size, these items are not valid for return or exchange. 

How do I cancel my order?: Orders can be canceled within 24 hours of purchase for a full refund. Orders requesting a cancellation after 24 hours of their purchase, and prior to their item being shipped, may also be eligible. For all inquiries on canceling an order, Please email info@rachellynnjewelry.com