Returns and exchanges are accepted within 10 days of delivery. To ensure a smooth process, please take a moment to review the guidelines and conditions outlined below.

To be eligible for a refund or exchange, your item must be returned in its original condition and packaging, showing no signs of wear or damage, including, but not limited to, missing or broken stones, scratched metal, or other alterations. Please note that these policies do not apply to non-refundable items.
Customers are responsible for any shipping and insurance costs associated with sending their item back for a refund or exchange. Once your piece is received and carefully reviewed, your return will be processed.
If significant damage is found that occurred while the item was in your possession, the cost of necessary repairs may be deducted from the final refund amount.

Non-refundable items include custom pieces, rings, and jewelry marked as final sale. Due to the creative process, time, and craftsmanship involved in creating a custom design or a ring made to your specific size, these items are not eligible for return or exchange.

Orders can be canceled within 24 hours of purchase for a full refund. Orders requesting a cancellation after 24 hours of their purchase, and prior to their item being shipped, may also be eligible. For all inquiries on canceling an order, Please email info@rachellynnjewelry.com